Prospects & Campaigns: error messages

How to read this page

Each table lists a message as it appears in your dashboard and the condition that shows it. Messages that refuse to start a search are shown before any lead credits are held, or after the hold has been returned.

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Prospects: the search form

Message	When it shows	What to do
"Enter a keyword to search for."	You clicked Get Estimate with an empty Keyword box.	Type a keyword.
"Pick a location from the list."	You clicked Get Estimate without picking a location from the suggestions or the browse lists.	Pick a suggestion, or use Browse locations instead.
"No matching locations"	Nothing in the location list matches what you typed.	Change the text, or browse instead.
"Couldn't load locations. Try again."	A level of the browse lists failed to load.	Refresh the page.
"Couldn't load recent searches."	The Recent searches list failed to load.	Refresh the page.

Prospects: estimate and Run Search

Message	When it shows	What to do
"Not enough credits for this search. (balance: N, needed: N)."	You clicked Run Search and your lead-credit balance is below the result count.	Pick a smaller result count. See Lead credits.
"Search is busy right now — please try again in a moment."	The search service is receiving too many requests.	Wait a moment and try again.
"Search is not configured."	Search is not set up on the server.	Contact support.
"Search isn't connected for this account yet -- the owner has been notified."	The search service refused the server's connection.	Contact support if it continues.
"Could not reach the search service -- please try again in a moment."	The server could not reach the search service.	Try again.
"The search service had a problem -- please try again in a moment."	The search service returned an error without its own message. When it sends its own message, that message is shown instead.	Try again.
"Something went wrong getting an estimate. Please try again."	The Get Estimate request failed before a reply came back.	Try again.
"Something went wrong starting the search. Please try again."	The Run Search request failed before a reply came back.	Try again.

Prospects: while a search runs and after

Message	When it shows	What to do
"N failed to enrich (not charged)."	Some businesses in the search could not be enriched.	Nothing. The other results are unaffected.
"The search failed before finishing. Your credits were not spent for the missing results — please try again."	The search ended with status failed.	Run the search again.
"This search ended early (…). Any unused credits have been returned."	The search ended with another status, such as cancelled. The status appears in the brackets.	Run the search again.
"Something went wrong loading your results. Please try again."	The search finished but its results failed to load. When the service sends its own message, that message is shown instead.	Click Try again in the banner.

Campaigns: setting up and starting

Message	When it shows	What to do
"Add credits or choose a lower depth to start."	The plan needs more lead credits than you have. Start bulk search is disabled.	Pick fewer locations, a lower leads-per-location, or set max leads.
"Max leads must be a positive number."	You clicked Start bulk search with 0 or a negative number in Max leads.	Enter a number above 0, or leave it blank.
"Couldn't resolve any locations for the selected regions. Try again."	The selected regions did not resolve to any city when you clicked start.	Change the selection and try again.
"You're out of lead credits. (balance: N, needed: N)."	Your lead-credit balance is below the plan's total planned depth.	Reduce the plan. See Lead credits.
"Bulk search is temporarily unavailable — the owner has been notified."	The search service refused the start for a credit reason on its side.	Try again later.
"Bulk search is busy right now — please try again in a moment."	The search service is receiving too many requests.	Wait a moment and try again.
"Bulk search is not configured."	Bulk search is not set up on the server.	Contact support.
"Bulk search isn't connected for this account yet -- the owner has been notified."	The search service refused the server's connection.	Contact support if it continues.
"Could not reach the bulk search service -- please try again in a moment."	The server could not reach the search service.	Try again.
"The bulk search service had a problem -- please try again in a moment."	The search service returned an error without its own message.	Try again.
"Something went wrong starting the bulk search. Please try again."	The start request failed before a reply came back.	Try again.

Campaigns: a running bulk search

Message	When it shows	What to do
"Paused — not enough lead credits. Add credits, then Resume."	The bulk search status is needs_attention.	Click Resume when credits are available.
"This bulk search already finished, so it can't be changed."	You clicked Pause, Resume, or Stop and the service refused the change for the search's current state.	Nothing. Refresh to see the current status.
"Bulk search not found."	The bulk search does not exist, or was started by another account.	Open it from Recent bulk searches.
"Something went wrong trying to pause this bulk search. Please try again."	The Pause request failed before a reply came back. The same message names resume or stop for those buttons.	Try again.

Campaigns: loading

Message	When it shows	What to do
"Couldn't load the country list."	The country list failed to load. The tree reads "Couldn't load locations just now. Try refreshing the page."	Refresh the page.
"Couldn't load regions for that country."	The region list for the chosen country failed to load.	Pick the country again, or refresh the page.
"Couldn't load recent bulk searches."	The Recent bulk searches list failed to load.	Refresh the page.

For batch errors, see Batch builds.